Refund Policy

1. General Provisions
This Refund Policy outlines the procedures and conditions for requesting refunds when clients are dissatisfied with the services provided. It sets forth clear rules and guidelines that govern refund requests.

2. Responsibility
Company Top10-Comparisons LLP is committed to providing high quality services and complying with all applicable investment laws and regulations.

3. Terms and Conditions of Refunds
3.1 Unintentional Transactions: In the event of unintentional transactions or technical failures that may result in the loss of funds, the company undertakes to refund the lost funds in full.
3.2 Cancellation of Transactions: The client may cancel a transaction within a specified time frame from its execution. Refunds will be processed according to the established conditions and applicable fees.
3.3 Unsatisfactory quality of services: In case the client is not satisfied with the quality of services provided, the company considers the refund request on an individual basis and makes a decision in accordance with internal procedures.
3.4 Prohibited Transactions: Refunds will not be issued if the transaction was related to illegal actions or violation of company policy.

4. Refund Procedure
4.1 Request Submission: The Client submits a request for a refund by contacting the support team via the contact details provided.
4.2 Review of the request: The company will review the refund request as soon as possible, usually within two working weeks.
4.3 Decision: After reviewing the request, the company will decide whether to issue a refund or explain the reasons for refusal.
4.4 Disbursement of funds: In case of a favorable decision, the company makes a disbursement of funds to the customer's account as soon as possible.

5. Final Provisions
This Refund Policy is an integral part of the general terms of use for the investment platform. The company reserves the right to amend the policy without prior notice, but any changes will be posted on the company's official website.